Refund policy
Last updated: November 9, 2026
30-day money-back guarantee
If you're not happy with your Bug Snatcher for any reason, contact us within 30 days of delivery with your order number. We'll refund what you paid for it to your original payment method. You don't need to send it back.
Damaged, broken, or wrong item
If your order arrives damaged, doesn't work, or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or give you a full refund, your choice.
How to ask for a refund
Email oweisser91@gmail.com or use our contact page. Include your order number and a short note about what went wrong. We usually reply within 1 business day.
When you'll get your money
We send approved refunds within 2 business days. Your bank or card company may take 5–10 business days to show it.
Good to know
- If you bought a pack, you can get a refund for some or all of the items. We refund what you paid for each item, after the pack discount.
- Shipping is free, so there are no shipping charges to refund.
- Want to cancel before your order ships? Contact us right away. We'll cancel it and refund you in full.
- One money-back refund per customer. Damaged or wrong items are always covered.